Shipping Policy

1. Shipping Costs

We offer Free Standard Shipping on orders over $49.

For orders below this amount, shipping fees will be calculated and displayed at checkout based on your delivery location and selected shipping method.

Please note:

  • Additional shipping charges may apply for remote or hard-to-reach areas.

2. Shipping Coverage

We currently ship to the following regions:

North America

  • United States

Europe

  • All Europe Union member states

Other Regions

Shipping to additional countries may become available in the future. Updates will be posted on this page.

3. Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Processing time refers to the period required to verify the order, perform quality checks, and prepare the shipment.

Please note:

  • Orders placed on weekends or public holidays will be processed on the next business day
  • During peak seasons or promotional periods, processing times may be slightly longer

4. Estimated Delivery Time

Estimated delivery times vary depending on the destination:

Region

Estimated Delivery Time

USA

3–7 business days

EU Countries

3–7 business days

Please note that delivery times are estimates only and may vary due to:

  • Carrier delays
  • Severe weather conditions
  • Holidays or peak logistics periods

5. Shipping Carriers

We partner with reputable global carriers to deliver your orders safely.

Common carriers include:

  • FEDEX
  • USPS
  • Local postal services or regional delivery partners

Carrier selection may vary depending on the destination and warehouse location.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

You can track your order through:

Please allow 24–48 hours for tracking information to update after shipment.

7. Customs Duties & Taxes

For international orders, shipments may be subject to import duties, VAT, or other local taxes depending on the destination country's regulations. These charges are determined by local customs authorities and are the responsibility of the recipient unless otherwise stated at checkout. Customs procedures may also cause delays beyond the estimated delivery time.

8. Address Accuracy

Customers are responsible for providing accurate and complete shipping information when placing an order. X-Sense is not responsible for delays or delivery failures caused by incorrect or incomplete shipping addresses. Once an order has been shipped, we are unable to modify the shipping address.

9. Multiple Item Orders

For orders containing multiple items:

  • Orders placed on the same day may be shipped together
  • Orders placed across multiple days may be shipped separately

You will receive separate tracking numbers if your items ship in multiple packages.

10. Lost, Damaged, or Missing Packages

If your package arrives damaged, incomplete, or missing, please contact our customer support team as soon as possible. We will work with the shipping carrier to resolve the issue.

To help us investigate the issue, please provide:

  • Your order number
  • A photo of the shipping label
  • Photos of the received package and products
  • A photo of the SKU on the packaging (if applicable)

11. Delivery Refusal

If you wish to cancel an order while it is already in transit, please contact our support team immediately. Refunds will be processed after the returned package has been received and inspected.

If cancellation is not possible:

  • You may refuse the package upon delivery
  • The package will be returned to our warehouse

12. Shipping Delays

While we strive to deliver orders within the estimated timeframes, delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Customs inspections
  • Carrier operational delays
  • Public holidays
  • Force majeure events

X-Sense will not be liable for shipping delays caused by such external factors.

13.Shipping Restrictions

Due to carrier limitations, logistics constraints, or regulatory requirements, we are currently unable to ship orders to certain locations.

Orders placed with shipping addresses in the following regions may not be processed or may be cancelled.

US Territories

We currently do not ship to the following U.S. territories:

  • American Samoa (AS)
  • Guam (GU)
  • U.S. Virgin Islands (VI)
  • Northern Mariana Islands (MP)
  • Puerto Rico (PR)

Remote US States

Shipping service is currently unavailable for the following U.S. states due to logistics limitations:

  • Alaska (AK)
  • Hawaii (HI)

Military Addresses

We currently do not ship to military mail addresses, including:

  • APO (Army Post Office)
  • FPO (Fleet Post Office)
  • DPO (Diplomatic Post Office)

This includes the following military regions:

  • Armed Forces Americas (AA)
  • Armed Forces Europe (AE)
  • Armed Forces Pacific (AP)

Selected European Regions

At this time, we do not ship to the following European locations:

  • Cyprus
  • Malta

Additional Notes

If an order is placed with a shipping address in a restricted region:

  • the order may be cancelled automatically, or
  • our customer support team may contact you to request an alternative shipping address.

Any payments made for orders that cannot be shipped will be fully refunded.

14. Related Policies

For more information about your purchase, please review our related policies:

15. Customer Support

If you have any shipping-related inquiries, please contact our customer support team.

Email: service@x-sense.com

Customer Support Hours:

USA
+1 (833) 952-1880
Mon–Fri, 9 AM – 5 PM (ET)

UK
+44 (0) 808 501 5078
Mon–Fri, 9 AM – 5 PM (GMT)

Germany
+49 (0) 800 1821 385
Mon–Fri, 9 AM – 5 PM (CET)