If your home Wi-Fi network is functioning properly and no changes have been made (such as SSID or password updates), please try the following steps to reconnect your base station:

1. Disconnect the base station from power and restart your modem/router.

2. Place the base station directly next to your router.

3. Plug the base station into a power outlet.

4. Wait until the yellow LED (X) blinks continuously. Then check if it briefly turns off before switching to a steady blue light—this indicates a successful connection.

If the issue persists, please send the following information to our customer support team for further assistance:

- A copy of your purchase receipt or a screenshot of your order details

- A photo showing the current status of the base station’s X LED indicator

We’ll get back to you as soon as possible to help resolve the issue.

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